Aside from the practicalities of such a policy how does this tackle racism?
I'd have thought that education and awareness would be far more use and that this lady's dignified response, along with the support she has received, is much more effective in terms of making people think about the implications of the actions of these customers. Hopefully, since they will presumably be aware that their conduct is now public knowledge, it will give both them and the like-minded food for thought.
I don't know what the content of this site was, and if it involves the likes of arranging abuse then of course it isn't acceptable.
In general terms though I want to hear extreme points of view, even distasteful ones that I and others vehemently disagree with, since that way they can be openly countered with arguments that might educate those whose outlook is of concern and also raise awareness that such views exist: much better than allowing them to persist in the undergrowth without serious challenge.
I'm agreeing with Gordon here.
The ladies response was more effective and she did more to increase awareness than any punishing of racists could actually do.
The way she says she would be prepared to serve them again and that being a sign they hadn't got the better of her, makes me think this lady wouldn't have wanted to take away their freedom of speech or their liberty.
She wanted to change their hearts.( not literally
)
I also agree with Gordon that we need to be able to hear extreme views we disagree with, in some ways it stops unpleasant things becoming respectable.
Look at the nationalistic things like the national front, the BNP, the " Britain First" and the rest of them, stopping them from expressing their views makes them respectable.
We know they are racist groups because we hear it, if you took away all the unpleasant things that give us those signals you drive it underground and make it appear respectable, and as Gordon says if you can hear the arguments, you can counter them and make people think.
