Following on from Rhiannon's comments above, I bought some stuff online from BHS three or four years ago and the delivery was late, wrong, and something was broken! I was really surprised. Agree Next are very efficient, I ordered something on Saturday and it was delivered on Sunday.
When I worked up in town I liked the BHS in Oxford Street very much, I also thought the one in Bromley was very fresh and pretty but I am talking about a few years ago, they've obviously 'gone off' somewhat judging by all the comments I heard on the radio today. It's a shame but there it is.