Dear Blue,
Don't know anything about Mis steps or unwarranted claims but her CV is impeccable, this why the UN, UNICEF, Prime Ministers, world leaders turn to her for advice on religious matters, it is why high profile atheists shy away from debating with her, Dawkins being one who refused her offer.
There is no woo in her writing, she cites all the greats in history to make her point, Aristotle, Plato, Jung, Freud, Confucius, Budda, she angers Christians with thoughts like, The Road to Damascus could just have been spiritual experience, God is a kind of after thought, she delve more into the human psyche, her books are well worth a read.
Gonnagle.